任务

Tools of the Trade: Empathy, Respect, Openness,
通信和图书馆的使命

发表于2015年11月4日
在动乱弗格森的时候，我们在弗格森市公共图书馆（FMPL）有意识地决定简单地停留开放为我们的社会。我们通过在我们的社区提供同情，尊重和安慰人伪造期间那段艰难的日子许多重要的关系。

同情和尊重– Keeping our doors open during the hard days created a shift in how the people of Ferguson thought of their library. The empathy and respect we showed our patrons created a synergistic boost to the community as a whole.

Understand patrons, and respect them as people. Everything else grows from this, but you have to really mean it. If you care deeply about your community, it shows in every conversation, decision, and service. This cannot be an abstract thing-爱心合计而不是在特定的。这是关于建立实际的关系。毕竟，我们所服务的每一个观众，作为一个人，独立。

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通信和图书馆的使命

嵌入你的库中的社区：如何克服障碍，牵头开展变革

由史蒂芬五·波特，董事兼首席执行官中部大陆公共图书馆

在创新的计划，当你的战略计划块的尝试会发生什么事？
一个我在几年见过的最具创新性和社会变化的计划是网上职业高中。这一计划的在早期采用库的直接影响是惊人的我。显然，像程序网上职业高中provides a very meaningful answer to that tired old question, “Since everyone has a Kindle, do we still need libraries?”

When I saw网上职业高中我很惊讶，但unhappy.I知道我们的战略计划。我知道我们的关键绩效指标。我知道我们的人口和需求。我知道网上职业高中不容易进入我们的战略方向保持一致，but I also know we have a diverse population and there are people in our community who could use this program. So that’s the end of the story, right? Not so fast! A program like网上职业高中可以是一个很好的机会，创建与其他组织建立伙伴关系。

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Data-Driven Marketing: Know Your Community

Analytics tool for Public Libraries

通过格里Sawchuk

It’s impossible to attend a conference or read a library magazine today without hearing about data-driven decision making, big data, and measuring outcomes. Amidst the increasing “noise” around any trending topic, it can be hard to determine what it means for you and what tools are available to help gather and analyze data—here are some details to help you get started.

Do Analytics Really Matter?

“大数据”和“分析”是有充分理由的流行语。在其他行业的企业都严重依赖消费人口和数据分析多年。研究显示这是利用数据分析具有较强的财务业绩，能够更快地做出更好的决策，更可能的企业按计划执行这些决定。

Why does this matter to you? Libraries are not businesses, right? Many libraries are understandably sensitive to being compared to for-profit businesses. Consider for a moment though, that as a library, your products are the content and services you provide, and that your customers are your patrons. Profit aside, libraries have much to gain by leveraging data to retain and grow customers. Quite simply, there is an opportunity to be better positioned to meet the needs of your patrons.

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