任何馆员工作的一部分是提供获取信息的人可能不会立即知道自己需要，不存在，或者是访问。艾米·卡尔霍恩，虚拟分支协调员在萨克拉门托公共图书馆，了解这一挑战，以及任何人。这就是为什么她和她的同事劳里·威利斯，电子资源馆员在San Jose Public Library，都开始寻找旨在确保人们将有机会获得信息何时何地需要一种解决方案。
“这只是是有道理的，扩大我们的产品，”卡尔霍恩说。扩大她的图书馆学相关的内容，并确保信息是当前迅速成为当务之急。
阅读更多Librarians Bridge Access and Availability Gaps with Technology
Lauren Stokes, the Virtual Library Manager at the拉斯维加斯克拉克郡图书馆区睡觉,经常设想客户pajamas. “I want them to be nice and comfortable,” Stokes joked. Stokes has good reason to picture users in this manner. It’s her job to ensure the 1.2 million people served by the 25 libraries in her county not only have access to but are using the district’s investment of digital resources.
To accomplish her goal, Stokes first had to convince educators and customers the图书馆的数字化产品是相同的质量，它的打印收藏。“它只是似乎没有点击，它是相同的内容无论您是在线上或纸上看它，”斯托克斯说。
Public libraries play an important role in their communities, and they take their roles seriously. Case in point:Aurora Public Library(Aurora) in Illinois, which is dedicated to “supporting lifelong learning and access to information, knowledge, and ideas.” That’s no small task. Fortunately,GVRL电子书是前面和中心在帮助奥罗拉实现其目标 - 让客人轻松，快速访问信息资源涵盖学科领域的频谱，即使他们不是在图书馆。
参考专家苏科瓦奇运行在奥罗拉的主枝，在那里她负责购买所有的参考材料，并保持他们更新和相关的两个参考书桌。当苏在2009年开始在图书馆工作，她看到社区动态正在发生变化。“大多数人不希望有来市区看一个参考集合。我评估了大风产品以及可用的替代品金宝搏彩票。
由Pat科里尔
As the Vice President and Publisher over GVRL, I focus my time immersed in market research, customer feedback, and user testing data to best understand the gaps and pain points in today’s eBook landscape, as well as identify the gains Gale might deliver to our library customers and users.
I’m often in problem-solving mode, as we and our customers across academic, public, and school libraries, take on the many challenges involved with shifting to meet evolving user needs brought about by changes in student/community demographics, differentiated learning styles, and the introduction of new technologies.
虽然对电子书的摄取已经惊人的快速周围的世界，很多用户还是长期看本书的内容显示在一个传统的图书格式。读者喜欢“地方”的意义上，它们在打印页面上出现，熟悉的布局的舒适性，并通过翻页提供的阅读休息。
The book-like online reading experience is prevalent across popular reading platforms, and user expectations have now translated to research eBooks as well.