Gale Customer Care Could be Your Key to Success in Boosting Usage

通过Tanisha霍华德·霍尔

曾记否，在演唱组街头顽童？好吧，我不会唱，但我是块新的客户服务顾问！我是新来这个角色，但不是新的大风。金宝搏彩票我第一次到圣智学习和Gale作为网络营销实习生。金宝搏彩票我刚毕业的我的MBA与市场营销的浓度。随着网络营销的实习生，我曾在各种项目和很快就学会了如何大风专门是为了服务于它的图书馆合作伙伴。金宝搏彩票

我很兴奋地说,5个月后我的CCC role, I have success stories to share! I’ve worked with several libraries, providing marketing support and tools to boost usage for various products. Here are some of my favorites:

GVRL
Itasca Public Library in IL did aGVRLevent in September to help promote the resource within the library. I suggested using MARC records, support materials, sub-collections (I created them based upon the subjects that the library felt to be the most popular) and ordering free print promotional materials through Gale Promo. They used all of my suggestions and usage looks great compared to previous month. Two months after launching these changes, usage is up nearly240%。

金宝搏彩票盖尔课程
尼科尔森纪念图书馆创建了自己的书签金宝搏彩票盖尔课程，突出正面一些课程和步骤如何访问金宝搏彩票盖尔课程他们在后面的网站。

用户测试
盐水公共图书馆在AR想知道为什么他们的大风产品使用率较低;金宝搏彩票因此，他们想利用免费的用户体验测试的优势。这将揭示了什么老主顾有用，在他们的网站没有什么用处。他们在发展中的问题的过程中，我期待的结果，所以我可以提出建议，以推动使用！

I am learning everyday what a HUGE impact libraries have on their patrons and their community. I often find myself urging my family and friends to go the library in their area instead of going to the Internet for research. I am so proud to say that I am one of the many voices of Gale that supports a community of librarians with our white glove services! I believe that everyone should have a reason as to why they get up each morning and being able to leverage my talents as a way to help others just makes it all worth it for me!

Visitsupport.金宝搏彩票gale.com了解更多关于盖尔Engagmene金宝搏彩票t服务，包括客户服务中心。

[警告信息]

About the Author

Tanisha was born and raised in Detroit and a product of Detroit Public Schools. She earned her Bachelors at Eastern Michigan University and most recently received her MBA in Marketing from Keller Graduate School of Management.

[/警报信息]