Posted on November 4, 2015
During the time of unrest in Ferguson, we at theFerguson Municipal Public Library (FMPL)made a conscious decision to simply stay open for our community. We forged many vital relationships during those difficult days by providing empathy, respect, and comfort to the people in our community.
Empathy and Respect– Keeping our doors open during the hard days created a shift in how the people of Ferguson thought of their library. The empathy and respect we showed our patrons created a synergistic boost to the community as a whole.
了解顾客，并且尊重他们的人。一切从这个成长，但你必须真心的笑。如果你非常在乎你的社区，它显示了每次谈话，决策和服务。这不可能是一个抽象的东西—caring in aggregate but not in specific. It’s about building actual relationships. After all, we serve each patron as a person, individually.