发表于2015年11月4日
在动乱弗格森的时候,我们在弗格森市公共图书馆(FMPL)有意识地决定简单地停留开放为我们的社会。我们通过在我们的社区提供同情,尊重和安慰人伪造期间那段艰难的日子许多重要的关系。
同情和尊重– Keeping our doors open during the hard days created a shift in how the people of Ferguson thought of their library. The empathy and respect we showed our patrons created a synergistic boost to the community as a whole.
Understand patrons, and respect them as people. Everything else grows from this, but you have to really mean it. If you care deeply about your community, it shows in every conversation, decision, and service. This cannot be an abstract thing-爱心合计而不是在特定的。这是关于建立实际的关系。毕竟,我们所服务的每一个观众,作为一个人,独立。
阅读更多Tools of the Trade: Empathy, Respect, Openness,
通信和图书馆的使命